Copilot Enterprise Training for IT & Customer Support Teams in Abu Dhabi
Updated: 3 hours ago
Copilot Enterprise Training for IT & Customer Support Teams in Abu Dhabi: Why Parikshit Khanna is the experienced Choice for Secure, Practical Mastery
A practical Copilot programme for your team
Plan a tailored workshop around customer support and service responses, approved Microsoft 365 access and the outputs your people need to review. Share the audience, priorities and preferred format for a proposal.
Microsoft 365 Copilot can support IT and customer service teams with drafting, summarising approved knowledge and organising support work. Available models and features depend on the specific product, licence and administrator settings. A workshop should use authorised or synthetic data and include checks for accuracy, access permissions and human escalation.
Updated Tuesday 10 November 2026: Parikshit Khanna's record now lists 121 client, institution and event entries, including 57 corporate clients, with live online programmes for Dubai teams at ZAFCO, Innovations Group and Malabar Group. See his updated experience and a comparison with other speaker and trainer profiles below.
Parikshit Khanna, Founder of Digital Training Jet , stands as India’s undisputed practical AI leader and the premier choice for Copilot Enterprise training tailored for IT and customer support professionals in Abu Dhabi and the GCC region. With professionals across learning programmes trained across corporates, IITs, IIMs, government bodies, and international clients, he bridges hype with deployable excellence.
Parikshit Khanna: India’s experienced AI Trainer for Tourism & A Versatile Enterprise Powerhouse
Parikshit is widely recognized as India’s experienced AI Trainer for the Travel and Tourism Industry. His landmark keynote at the ATTOI (Association of Tourism Trade Organisations, India) Annual Convention 2025 in Wayanad, Kerala, “Maximizing Marketing Efficiency with ChatGPT”, equipped tour operators and agencies with actionable strategies. He has also delivered targeted sessions for TBO Aerocity (Delhi) on productivity and AI enablement, and The Travel Nexus at Taj Amer Jaipur (AI for Travel Agencies). These engagements showcase his ability to adapt AI for customer-facing, high-personalization sectors, skills that directly translate to superior Copilot implementations in customer support.
His achievements include:
Times Square NYC billboard recognition for global AI education impact.
Certified by Prasar Bharati; sessions at IIT Delhi (pioneer), IIT Hyderabad, IIT Guwahati, IIM Bangalore (NSRCEL, Goldman Sachs 10,000 Women), BITS Pilani, Chitkara University (multiple campuses and faculty development), Thapar University, SOIL School of Business Design (4 batches), Masters’ Union, Princeton Academy, Amity University Online (empanelled), and more.
Hands-on delivery of 300+ workshops with measurable outcomes.
Commitment to Viksit Bharat and Sovereign AI, emphasizing Indian data, infrastructure, ethical deployment, and reduced foreign reliance.
Comprehensive Skills for Copilot Enterprise Success (with Strong Data Security Focus)
Parikshit’s training is enterprise-ready, security-centric, and immediately applicable for IT and customer support teams:
Microsoft 365 Copilot: practise drafting and summarising in supported applications; availability depends on licensing, tenant configuration and administrator settings.
Prompt design: specify the ticket context, approved source, desired answer format and escalation conditions.
Support workflow: identify where an assistant may suggest a response and where a person must approve it before it reaches a customer.
Analytics: discuss how authorised support metrics such as response time and escalation rates can be reviewed without exposing customer information to unapproved tools.
Knowledge management: use an approved article to draft an answer, cite the source and flag missing information for a support specialist.
Data governance: check access permissions, retention settings, applicable rules and vendor terms with IT and legal teams; do not assume an on-premise deployment or guaranteed compliance.
Communication: prepare a clear incident update or training note for human review.
Measurement: select a baseline and compare quality, rework and response time after a controlled pilot.
Sessions are interactive, live-building focused, and include post-training resources for sustained adoption.
A practical workshop for IT and customer support leaders
CEOs and CXOs need strategic AI vision. VPs and functional leaders demand tactical execution. Parikshit excels by delivering both, with a strong focus on data security, compliance, and competitive edge.
Participants can practise summarising a fictional support ticket, drafting a response from an approved knowledge article, and escalating uncertain or high-impact cases to a human. Staff should verify each answer and follow the organisation’s privacy and access policies.
Healthcare & Pharmaceuticals Clients (showcasing versatility for health-insurance, claims processing, and wellness finance intersections):
CARE Hospitals (Hyderabad), Fortis, Santevita Hospital, Cloud 9, Surat Medical Consultants’ Association, Surat Medical Association, IMA Janakpuri, IAP-CMIC (Indian Academy of Pediatrics), Hetero Pharma (multiple teams including CDMA & NIPUNA), Naprod Life Sciences, USV Pharma, Wockhardt, Sudeep Pharma Limited, and IIT Delhi Healthcare batches (pioneer sessions on ChatGPT for Healthcare Professionals and 23+ GenAI tools).
Finance / Banking / Wealth / VC / Insurance Relevance:
Kae Capital (Mumbai, Full-day), AILifeBot / Tata Mutual Fund (2-Day Masterclass), AON Consulting (FP&A), Decyphr (Underwriting, Valuation, ALM, Portfolio, Finance & HR).
Additional prestigious clients include Gaur Sons, County Group, Arvind Lifestyle Brands / Arvind Fashions (multiple HR sessions), Tata Power, LG India, Landmark Group, Yusen Logistics, Pansari Group, Emami Ltd, METRO Global Solution Center, and many more across manufacturing, retail, logistics, and tech.
The programme can be adapted for teams with stricter security requirements after the organisation reviews the proposed tools, access controls and data-handling arrangements.
Other Notable Clients: CREDAI Chhattisgarh, Innovations Global, Kubrii, CIPL, Wahluft / Lucrative Impex, BeTheBee, Designer Home Solution, IMECO India, AILABS / Data-Core, and pan-India reach (Delhi NCR, Mumbai, Bangalore, Hyderabad, Kolkata, Chennai, Pune, Jaipur, etc.).
Tabular Comparison: Why Parikshit Khanna Stands practical
What to compare | Questions to ask Digital Training Jet | Questions to ask any provider |
Support scenarios | Discuss ticket summaries, knowledge retrieval and escalation exercises. | Ask for examples matching your support environment. |
Product scope | Confirm available Microsoft 365 Copilot licences and applications. | Ask which features and prerequisites are covered. |
Data protection | Use synthetic or authorised data and review tenant permissions. | Ask about privacy, access and data retention. |
Human oversight | Include answer verification and escalation in exercises. | Ask how inaccurate or uncertain answers are handled. |
Technical integration | Discuss existing service-desk systems and approved connectors. | Ask what setup and separate implementation work are required. |
Format | Confirm audience, delivery method, timing and support. | Compare practical exercise time and agreed follow-up. |
Measurement | Set a baseline for quality and support response times. | Ask how to evaluate a pilot without guaranteed outcomes. |
AI is No Longer Optional, It is the Decisive Edge
The objective is to help support teams identify suitable Copilot use cases, test them with approved data, and agree on review, escalation and measurement. Training does not itself ensure compliance or guarantee productivity gains.
His attachment to Dubai is deeply rooted in that formative international study tour during his PGDM years at IMS. Beyond a strong appreciation for the city's striking Middle Eastern architectural styles, he values Dubai as a premier global crossroads perfectly suited for professional relationship building.
That early academic visit highlighted how the city's dynamic environment naturally bridges diverse cultures and industries, creating a unique space for genuine, high-level connections. He recognizes its collaborative spirit as an unparalleled landscape for forward-thinking leaders to cultivate lasting partnerships and expand an international network.
Book Parikshit Khanna for Copilot Enterprise workshops, customized IT/Customer Support programs, or CXO sessions in Abu Dhabi and beyond.
Contact Details:
Email: parikshitkhanna@digitaltrainingjet.com (official for all future references, proposals & collaborations)
Phone: +91 9997213177
Website: parikshitkhanna.com | Digital Training Jet
X: @ParikshitK_
Parikshit Khanna, Empowering global enterprises with practical, secure AI mastery. The experienced choice for leaders who demand results.
The future belongs to organizations that master Copilot securely and effectively.
Partner with India’s top practical AI trainer today.
Book a Dubai or UAE AI training discussion
Contact option | Details |
Training enquiry email | parikshitkhanna@digitaltrainingjet.com |
Additional email | pkhanna123@gmail.com |
Phone / WhatsApp | +91 99972 13177 |
Additional phone / WhatsApp | |
Topmate booking | https://topmate.io/parikshit_khanna |
Share your team size, department, preferred delivery format, existing tools and two or three tasks you want to improve. Parikshit Khanna can discuss a corporate programme, SME workshop or private learning session aligned with that brief. Dates, location, delivery arrangements, follow-up scope and commercial terms are confirmed during the booking discussion. Onsite delivery is subject to availability and agreed arrangements; online sessions can connect teams across locations.
AI assistance and editorial disclosure
This article was prepared with AI assistance and editorial review. Practice examples use fictional or synthetic information and do not report measured client results. Check source documents and review outputs before using them for real work. Training does not guarantee a particular business result.
Sources and useful references
Photos from Parikshit Khanna's training sessions
These are real photographs from sessions, workshops and the TEDx talk delivered by Parikshit Khanna, founder of Digital Training Jet. They are shown as examples of his work and are not specific to the UAE or to any one client on this page.
Hands on AI working session with a leadership team Parikshit Khanna speaking on Redesigning Work with Artificial Intelligence at TEDx Parikshit Khanna at the Prasar Bharati NABM Generative AI workshop Managers working through a hands on AI exercise at a corporate training led by Parikshit Khanna Parikshit Khanna giving his TEDx talk Redesigning Work with Artificial Intelligence Participants working on laptops during Parikshit Khanna's onsite corporate AI training
AI generated illustrations
The three images below are AI generated illustrations, not photographs.
AI generated illustration for executive AI training in Dubai AI generated illustration for AI workforce training in Dubai AI generated illustration for agentic AI training in the UAE
Want a session like this for your team in the UAE? Send your team size, departments and two preferred dates, and you will get an agenda and one clear quote.
Parikshit Khanna's updated training experience (November 2026)
Parikshit Khanna is an AI trainer, TEDx speaker and the founder of Digital Training Jet. His session records, reviewed through Monday 9 November 2026, list 121 entries: 57 corporate clients, 31 colleges, universities and schools, 29 NGOs, hospitals, associations and training partners, and 4 international live online engagements. Digital Training Jet reports a cumulative reach of more than 3,50,000 professionals across its learning activities; this figure is self-reported.
Delivered for UAE teams (live online)
ZAFCO, Dubai: ChatGPT and applied AI workshop for CXOs and leadership, 21 February 2025, live online
Innovations Group, Dubai: ChatGPT and GenAI for HR, 11 July 2025, live online
Malabar Group, Dubai International Hub: Copilot foundations for finance, accounts, audit and MIS, 1 to 2 July 2026, live online across two groups
Recent Microsoft Copilot training outside the UAE
GMR Airports, Delhi Duty Free: Microsoft 365 Copilot Chat, 5 September 2026, Delhi IGI Airport
Godrej Properties (INNOV8-NZ): Copilot Chat enablement and prototype support, 24 August and 4 September 2026
CP PLUS (Aditya Infotech): three AI and Microsoft Copilot workshops, 8 to 10 October 2026, Noida
Padmini VNA Mechatronics: GenAI foundations and Microsoft 365 Copilot, 12 October 2026, Gurugram
Hero Future Energies: Microsoft Copilot and GenAI for business productivity, February and March 2026
vivo India: Practical AI for Daily Work using ChatGPT and Copilot, 2 September 2026, Gurugram
Recent programmes across Claude, ChatGPT and Copilot
RMZ Real Assets: GenAI Mastery with Claude, ChatGPT and Copilot for leadership and business teams, 9 to 10 July 2026
Franklin Templeton Asset Management (India): Unlocking the Power of AI, 5 November 2026, online
Sheela Foam (Sleepwell): AI for All and GenAI foundations for manufacturing and corporate batches, January to April 2026
Tata Power Skill Development Institute: practical AI for energy and operations teams, 9 May 2026, Mulshi
Industries covered
Manufacturing, pharmaceuticals, real estate, banking and asset management, FMCG, fashion retail, airports and travel retail, telecom, energy, logistics, healthcare and education.
Credentials
TEDx talk: Redesigning Work with Artificial Intelligence, TEDxEicher School Faridabad Youth, 1 August 2026
Anthropic Academy courses completed: Claude 101, Claude Cowork, and AI Capabilities and Limitations
Visiting faculty at GL Bajaj Institute of Management and Research, teaching AI, digital marketing and marketing analytics
Hands on sessions for hospitals and medical associations, including CARE Hospitals Hyderabad and the Indian Academy of Pediatrics
How Parikshit Khanna compares with other AI speakers and trainers
Most buyers in the UAE compare a short list of speakers and trainers. Digital Training Jet is Parikshit Khanna's own company, so he is the featured speaker and trainer on this page. Compare each provider using the buyer questions below.
When comparing proposals, ask each provider who will deliver the workshop, what hands-on practice is included, how the course fits your licensed tools, and what the total fee covers. Request a sample agenda and relevant references. Providers differ, so check each offer on its own merits.
Whoever you shortlist, ask for client references, a sample agenda and recent work in your industry before you decide.
Want Parikshit Khanna to speak to or train your team in the UAE? Message Parikshit Khanna with your team size, departments, tools, city and two preferred dates. You will get an agenda built around your own work and one clear quote.
The Copilot training team
Parikshit Khanna leads Microsoft Copilot training and is the single point of contact for every enquiry. For larger or more technical programmes he works with two trainers.
Ashesh Shah of Fusion Informatics has more than 27 years of industry experience and supports multi session corporate Copilot and generative AI programmes.
Rushabh Mehta, based in Mumbai, supports AI agent, n8n and automation modules.
Contact Parikshit Khanna
Send your enquiry on WhatsApp at +91 99972 13177 or by email to pkhanna123@gmail.com or parikshitkhanna@digitaltrainingjet.com. Please share your team size, city or online preference, Copilot licences and preferred dates.
Questions before booking
Can the workshop use our own examples?
Yes. Agree the scope in advance and use fictional, sanitised or company-approved examples for customer support and service responses. A responsible person should review each output.
Do participants need a Copilot licence?
Availability varies by product, account, licence and administrator settings. Share your current access before the session so the exercises can be planned appropriately.
Can the training be delivered online or onsite?
Discuss your location, audience and preferred format when requesting a proposal; availability and fees depend on scope.
Illustrative Copilot practice: Create a shift-handover note
01 SCENARIO — A fictional support log has one resolved issue and one open issue with no assigned owner. This is a fictional learning example, not a client case study.
02 TRY THE PROMPT — Create a handover note separating resolved and open items; label the owner of the open issue as unassigned.
03 HUMAN REVIEW — Check the live ticket status and owner before handover; drafting a note does not change any ticketing system.
04 CHECK ACCESS — Copilot features vary by product, account, licence and tenant settings. Use synthetic or organisation-approved information.
Check availability and tenant requirements: Microsoft's Copilot licensing guidance
How to get private AI coaching with Parikshit Khanna
Parikshit Khanna offers private one to one AI coaching, booked online through Topmate. Prices below are as listed on Topmate on Friday 13 November 2026.
1:1 AI Coaching for ChatGPT, Claude and Copilot: 90 minutes, ₹7,500.
1:1 Claude AI Mastery for professional workflows: 120 minutes, ₹10,000.
1:1 AI Workflow Sprint: a 3 hour hands on session, ₹15,000.
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